Refund policy

Returns and refunds

All prices include UK VAT.

Changed your mind? You have 30 days

You can return unused items within 30 days of delivery for a full refund, wherever we delivered your order. That is longer than the 14 days the law gives you for online purchases.

  • Tell us first by emailing info@goldenpadel.co.uk with your order number. You don't need to give a reason. We'll reply with the returns address and, for rackets and bags, a prepaid label.
  • Send the item back within 14 days of telling us.
  • Items should be unused and, where possible, in their original packaging. If an item has been handled beyond what you'd need to check it, as you would in a shop, we may reduce the refund to reflect the loss in value.
  • Return postage is free for rackets and bags. For accessories, return postage is yours unless the item is faulty or wrong.
  • We refund the item price and the original standard delivery charge within 14 days of receiving the item back, or of you showing us proof of postage if that's sooner, to your original payment method. If you paid for express delivery, we refund the standard delivery cost.

Items that can't be returned once opened

For hygiene reasons, grips, overgrips and balls can't be returned once their sealed packaging is opened. Unopened, they are returnable like anything else. Items personalised or co-branded to your order can't be returned unless they are faulty.

Faulty, damaged or wrong items

Your legal rights under the Consumer Rights Act 2015 apply on top of this policy and aren't affected by it:

  • Within 30 days of delivery, you can reject a faulty item for a full refund.
  • Up to 6 months after delivery, we'll repair or replace it, and refund you if that isn't possible or doesn't fix it.
  • After 6 months you still have rights for up to 6 years, though you may need to show the fault was there when it arrived.

We cover return postage for anything faulty, damaged or wrong. Please tell us as soon as you spot a problem, with a photo if you can, so we can sort it quickly. Normal wear from play, such as frame chips from wall or floor contact or a worn grip, isn't a fault.

Exchanges

The quickest way to exchange is to return the item for a refund and place a new order.

Contact

info@goldenpadel.co.uk. JC Ecommerce UK Ltd, trading as Golden Padel, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset BH16 6FA.